Service and Warranty Booklet Holden Acadia
Holden Warranty certificate
Holden Warranty application
This Holden Warranty is given by GM Holden Ltd., ABN 84 006 893 232, (‘Holden’) 191 Salmon St, Port Melbourne Victoria 3207. Holden Customer Care: 1800 033 349. The Holden Warranty applies to the vehicle identified on the inside front cover of this service booklet. It is provided to the original and subsequent owners / operators driving the vehicle within Australia during the Holden Warranty period.
The benefits conferred by this Holden Warranty are in addition to other rights and remedies available to you under consumer protection laws (including those under the Competition and Consumer Act 2010), which cannot be excluded or limited (referred to as statutory rights). This Holden Warranty in no way limits or restricts your rights or remedies under such statutory rights.
Acadia 1 Month Complimentary Inspection
At the end of the first month of enjoying your new vehicle, your Holden Dealer is pleased to offer you a ComplimentaryVehicle Inspection. This is an important part of your vehicle’s maintenance schedule, where an expert Holden technician will ensure that your vehicle’s systems are performing as intended. Plus, it’sa great opportunity to ask any questions you may have about your new Holden. It’sall part of the Holden Complete Care program and ensures the long term reliability and safety of your vehicle.
Australian vehicles
This Holden Warranty is only applicable to vehicles purchased and operated in Australia. This Holden Warranty does not apply for Holden vehicles exported or operated outside Australia. Similarly, this Holden Warranty is not provided for Holden vehicles purchased overseas and imported into Australia
Holden Warranty repairs covered
Subject to your non-excludable statutory rights and the exclusions shown on the following pages, this Holden Warranty covers the correction, of any manufacturing defect to materials or Holden workmanship and advised to a Holden Dealer or Authorised Service Outlet, by repair or at Holden’s option by replacement.
Holden Warranty period
The coverage under this Holden Warranty commences from the date of first registration (or in the case of a demonstrator vehicle the date when the vehicle was first placed into service by the Dealer). This coverage expires at the end of the period of 5 years (unlimited kms) or (if applicable) the earlier of the end of 5 years or 200,000 kilometres.
No charge
Warranty work performed under this Holden Warranty (including parts and labour) will be carried out at no cost to the vehicle owner. However, this work should not be confused with servicing specified in the maintenance schedule in this service booklet for which a charge is payable.
Statutory rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Acadia Servicing
Distance / Time based service intervals
The complimentary inspection is due at 1 month of owning your new Holden. The first scheduled maintenance service is due at 1 year or 12,000 km (whichever occurs first) from taking delivery of your vehicle and thereafter, every 1 year or 12,000 km (whichever occurs first). Additional services are required under certain driving conditions, such as when towing. Refer to Maintenance Schedule further on in this booklet.
Holden Acadia Complimentary inspection
The 1 month complimentary inspection is performed free of charge by the selling Dealer. A different Holden Dealer may perform this inspection if provided with authorisation from the selling Dealer.
Acadia Determining the proper service interval
The operating conditions of your vehicle will determine the service interval. Use the time interval or the odometer reading, whichever occurs first, to determine when the service is due. It is important to remember that oils and fluids in your vehicle will deteriorate over time, therefore if your vehicle has not travelled the specified service interval distance, the vehicle must be serviced by time interval. Under certain operating conditions, your Holden may require additional servicing to ensure maximum safety, performance and longevity.
The additional service requirements typically include more frequent replacement of lubricating oils for example, engine and transmission fluids and the more frequent inspection of steering, suspension and brake system components. For more information please refer to Maintenance Schedule further on in this booklet. Your Holden Dealer will be able to determine the appropriate service requirements for your vehicle according to your operating conditions.
Holden Warranty exclusions
Your Holden Warranty does not extend to the following: Damage caused by an accident, fire, theft or moving objects striking the vehicle (including inside the vehicle) damage as a result of towing damage caused by industrial fallout, chemicals or sealants damage caused by atmospheric fallout or flood, hail, salt, etc.
Maintenance items
Your Holden Warranty does not extend to services such as brake adjustment, brake replacement, replacement of filters, wiper rubbers, etc., which are required as part of normal vehicle maintenance. Refer to Maintenance Schedule further on in this booklet.
Batteries and bulbs
Batteries and bulbs are warranted for 12 months under this Holden Warranty
Misuse
This Holden Warranty does not cover damage caused by:
- misuse or abuse of the vehicle such as by racing, rallying, overloading, etc. or neglect,
- operation of the vehicle after the defect is known,
- failure to carry out scheduled maintenance services. Refer to Maintenance Schedule further on in this booklet,
- use of incorrect types and grades of fuel, oil or lubricants,
- alteration or modifications of the vehicle by anyone not authorised by Holden,
- fitting of parts or accessories not recommended by Holden,
- any work carried out on the vehicle by anyone except an Authorised Holden Dealer or Authorised Service Outlet.
Holden Warranty questions and answers
This section is designed to assist you to understand the Holden Warranty provided with your new vehicle which is in addition to your statutory rights which cannot be excluded, limited or restricted by this Holden Warranty.
The following are some of the most frequently asked questions for which detailed answers are provided.
How do I go about obtaining Holden Warranty service?
It is the responsibility of the selling Dealer to provide Holden Warranty service,therefore, you should take your vehicle to the selling Dealer whenever Holden Warranty service is needed. However, if this is not possible, you may go to any other Authorised Holden Dealer. The details recorded inside the front cover ofthis service booklet will be required by the Dealer.
What should I do if my vehicle becomes unsafe or inoperative as a result of a defect which is covered by the Holden Warranty?
You should contact the nearest Authorised Holden Dealer or Holden Roadside Assistance as soon as possible, and arrange for that Dealer to carry out the required Holden Warranty service.
What should I do if, in an emergency, Holden Warranty service is required and an Authorised Holden Dealer is not available to provide such service at the time?
Subject to your statutory rights, if, in an emergency, a repair, replacement or adjustment (covered by the Holden Warranty) is required to enable your vehicle to be operated safely and it is not practical for you to go to an Authorised Holden Dealer, the service (to the extent that it is necessary to enable your vehicle to be operated safely) may be performed by any other qualified mechanic or repairer. A claim for the reasonable cost may be made under the Holden Warranty through the Authorised Holden Dealer who would normally provide you with Holden Warranty service. You must also take your vehicle to the Authorised Holden Dealer for inspection of the service and / or completion of any required Holden Warranty service, as soon as possible.
Note: During normal business hours, you should seek authorisation from your nearest Authorised Holden Dealer or Holden Customer Care, prior to repairs under your Holden Warranty being commenced.
